What is Subsplash?

Subsplash is a mobile SaaS company specializing in software development for church engagement. HolyWave has partnered with Subsplash to develop our mobile app and online giving platforms.

Do I have to create a Subsplash Giving account?

Subsplash is working towards providing a way to give as “Guests” soon. However, if you are a regular donor, we highly encourage you to create an account as that will allow us to send you financial giving statements at the end of the year for tax purposes.

How do I create an account?

You can create an account through the mobile app or on the website. Tap the profile icon on the sidebar menu in the app or at the top right corner above. Follow the prompts to create your account - it’s that simple! If you already have a Giving account, look for the avatar in the sidebar (app) or the top right hand corner (website).

I don't see a section to add my Sa-Rang membership number. Does that mean my online giving won't get recorded with my other offerings?

Your online giving will be combined with any giving done in-person using our physical offering envelopes. End-of-the-year contribution statements should and will indicate your total giving to Sa-Rang Community Church, regardless of method. Please try to use the same email address and spelling of your name when signing up for Subsplash however, to help our staff most accurately track your records.

I don't see the fund I want to designate my gift to?

As we continue to roll out Online Giving alongside our existing financial system at Sa-Rang Community Church, we will not be listing all ministries as a designated fund option. If you would like to designate your gift to a ministry that is not listed, please use a physical offering envelope and write your designation.

When will I receive my tax statements?

Sa-Rang Community Church opens financial giving request forms annually towards the end of December. Contribution statements are only made available by request during this time.

Are there any fees to use online giving?

There are no additional fees to pay as a donor. However, please note that a 2.3% + $0.30 transaction fee will be deducted from every card transaction (1% for ACH)

I signed up and gave online, but I see only small fees subtracted from my bank account. Am I being charged? What's happening?

If you are trying to link your bank account as a preferred payment method, Subsplash must first verify your account before authorizing any transactions. They will do this through two small micro-transactions: small amounts less than $1.00 will be charged to your account and then refunded. Once these micro-transactions are completed and your account is verified, you may continue using Online Giving normally. Whatever transaction you tried to make initially will most likely not have gone through, and you will have to redo your donation (but please check your account statements before just in case!) More detailed information about this process can be found here.

My question is not listed here. Who can I contact?

Please contact us at holywave@sarang.com for any other questions or concerns.